Frequently Asked Questions

To keep up to date with the latest news from Maison Marine Serre, we invite you to subscribe to our newsletter. You'll receive all our latest news, events and exclusive announcements straight to your inbox.

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Marine Serre products are available to buy online, directly from our official website and selected official resellers. You'll find all our collections, as well as limited editions and exclusive pieces.

What's more, we offer free returns within 14 days, to make your shopping experience as pleasant as possible.

We offer made-to-measure seams made to order. These pieces are made to order, according to each customer's measurements, and require exceptional craftsmanship. Prices are available on request, as each creation is unique and requires meticulous workmanship.

If you have any questions, please contact our customer service department at online@marineserre.com, by WhatsApp or via our contact form. We'll be delighted to accompany you on your personalized experience.

To make sure you don't miss out on any future launches, restocking and archive sales from Maison Marine Serre, we invite you to subscribe to our newsletter.

By subscribing, you'll be the first to receive all the information on our new collections and the restocking of your favorite pieces.

Marine Serre offers a range of unique pieces that are deeply linked to its “Love is to repair” ethos. Sourcing, assembling and reassembling unused fabrics are at the heart of the Maison's expertise, transforming fabrics into veritable works of art. Made through an upcycling process, each piece is unique, with variations possible in prints, colors and patterns.

If the product you wish to buy is out of stock, we recommend that you sign up for our ”Back in Stock" alert.

To do this, go to the product page and enter your e-mail address to be notified as soon as it becomes available again.

You can also subscribe to our newsletter to be informed of future restocking and new collections.

• UPS Standard Delivery: free for orders over 300€
• Courier delivery available in Paris, Monday to Friday: 25€

We offer same-day courier delivery in Paris for orders placed before 1pm. We will contact you to confirm the most convenient time. Available Monday to Friday.

You will find below the taxes & duties details by zone:

We offer same-day courier delivery in Paris for orders placed before 1pm. We will contact you to confirm the most convenient time. Available Monday to Friday for 25€.

Our orders are shipped from France. Customs fees, taxes and other charges may apply depending on your country's regulations. These charges are imposed by local customs authorities and are not included in your order total. Taxes & duties are not refunded in the case of a return of your order.

Here you'll find details of taxes & duties by zone:

• Europe: no taxes & duties
• UK: taxes & duties included
• Switzerland: taxes & duties included
• US: Inclusive of Duty, Tax at checkout
• Canada: Inclusive of Duty, Tax at checkout
• Japan: taxes & duties included
• Australia: taxes & duties included

Once your order has been processed and shipped, you will receive a shipping confirmation by e-mail. This message will include tracking information so you can follow the progress of your package.

Once your order has been shipped, you will receive an e-mail containing your tracking number. You can then track your package directly on the UPS website.

Express delivery takes 2–3 working days once the order has been prepared in our warehouse and handed over to the delivery service. Please note that order preparation may take an additional day, especially during busy periods.

Below you’ll find estimated express delivery times by region and country:

We understand how important timely delivery can be. Although we cannot guarantee faster preparation, selecting Express Delivery at checkout will give you the quickest available shipping option.

If you have not received your parcel after placing your order, please contact our customer service department as soon as possible by e-mail at online@marineserre.com, via WhatsApp here, or fill in our contact form here.

We'll be delighted to help you resolve the situation and track the progress of your order.

Our team will get back to you as soon as possible to offer you a suitable solution.

If your parcel has been returned to sender, we advise you to wait a few days for our team to process the return.

If you have not received your refund after 7 days, please contact our customer service department.

You can reach us by e-mail or WhatsApp, quoting your order number. Our team will be delighted to help you and will get back to you as soon as possible to resolve the situation.

No, it is not possible to change the delivery address once the order has been placed. We encourage you to check the delivery information carefully before finalizing your order.

Yes, a signature is required for delivery of your order. Without a signature, you will not be able to collect your parcel.

All payments made on the MarineSerre.com site are secure.

You can pay in the following currencies. You can change the country of delivery, currency or language at the bottom of the site:

Algerian Dinar, Argentine Peso, Armenian Dram, Aruban Florin, Australian Dollar, Azerbaijanian Manat, Bahraini Dinar, Balboa, Bermudian Dollar, Boliviano, Brazilian Real, Brunei Dollar, Bulgarian Lev, Canadian Dollar, Cayman Islands Dollar, CFA Franc BCEAO, CFP Franc, Colombian Peso, Convertible Mark, Costa Rican Colon, Croatian Kuna, Dalasi, Danish Krone, Denar, Dominican Peso, Dong, East Caribbean Dollar, Egyptian Pound, Ethiopian Birr, Euro, Fiji Dollar, Forint, Ghana Cedi, Gourde, Guarani, Hong Kong Dollar, Hryvnia, Iceland Krona, Indian Rupee, Jamaican Dollar, Jordanian Dinar, Kenyan Shilling, Kuwaiti Dinar, Kwanza, Lari, Lek, Lempira, Malagasy Ariary, Malaysian Ringgit, Mauritius Rupee, Mexican Peso, Moldovan Leu, Moroccan Dirham, Mozambique Metical, Nepalese Rupee, New Romanian Leu, New Taiwan Dollar, New Zealand Dollar, Norwegian Krone, Pataca, Philippine Peso, Pound Sterling, Pula, Qatari Riyal, Quetzal, Riel, Rufiyaa, Rupiah, Saudi Riyal, Serbian Dinar, Seychelles Rupee, Singapore Dollar, Sol, Swiss Franc, Tanzanian Shilling, Trinidad and Tobago Dollar, Tugrik, Tunisian Dinar, Turkish Lira, UAE Dirham, US Dollar, Uzbekistan Sum, Won, Yen, Yuan Renminbi, Zambian Kwacha, Zloty.

We accept the following methods of payment:

Afterpay, Alipay, Alipay HK, American Express, ApplePay, Atome, Blik, ClearPay, Dana, Diners, Discover, Finnish E-Banking, Gcash, GoPay, GrabPay MY, GrabPay SG, iDeal, JCB, Kakao, KCP, Klarna, Mastercard, MB Way, Mistercash, Mobile Pay, MOLPay, OVO, PayPal, Przelewy24, Shop Pay, Sofortuberweisung (Online Bank Transfer), Trustly, Twint, Vipps, Visa, WeChat (not on mobile).

Klarna is supported for customers located in the following countries: Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, United Kingdom, United States.

Once your order has been confirmed, there is no guarantee that we will be able to modify or cancel it. We recommend that you notify our customer service department as soon as possible if you have any queries.

You can contact us by e-mail or WhatsApp, quoting your order number. Our team will get back to you as soon as possible.

We apologize for the inconvenience. If your order has been refused, we invite you to place a new order.

The refused order will be refunded within 2 to 3 working days. If you have any questions, please do not hesitate to contact our customer service department.

If you would like to receive your invoice, please contact our customer service department at online@marineserre.com.

At Marine Serre, ensuring secure payments is essential. Online transactions made through marineserre.com are verified directly, with additional checks carried out for fraud prevention and risk assessment. We reserve the right to cancel orders if necessary.

Once you have placed your order, you will receive an order confirmation by e-mail. This message confirms that your order has been validated and is being processed.

If your purchase wasn’t made on marineserre.com, we kindly recommend contacting the store or platform where you placed the order. We’re only able to assist with orders made through our official website.

To guarantee the authenticity of your Marine Serre purchase, we strongly recommend buying only from marineserre.com or authorized retailers. We cannot verify or guarantee products bought from unofficial sources.

We understand that sometimes a product may not perfectly meet your expectations.

You have 14 days from receipt of your order to return it free of charge (excluding underwear, which cannot be returned or exchanged due to hygiene reasons).

The items you wish to return must be new (the label must not have been cut off), unworn, undamaged, and returned in their original packaging, or failing that, in packaging guaranteeing equivalent protection. If you are returning a pair of shoes, they must be returned in their original box.

Register your return or exchange request via the Return Portal.

Once the request has been finalized, you will receive a confirmation e-mail with a pre-paid label to affix to the parcel.

Schedule a pick-up with DHL or drop off the parcel at a DHL point relais.

As soon as we receive your item, we'll process your refund or exchange as quickly as possible.

Any item returned non-conforming or after the prescribed deadline will be refused and returned to the sender. The costs and risks associated with the return of the Product(s) shall be borne by the sender.

Marine Serre cannot be held responsible in the event of loss, theft, or damage to the parcel.

If necessary, please contact our customer service department via WhatsApp or by e-mail at online@marineserre.com.

Yes, you can exchange your order internationally if it is not up to standards.

Please contact our customer service for furhter information about your exchange.

Once your return form has been completed via our Return Portal, a prepaid return label is automatically sent to your email. If you do not receive it, please reach out to our Customer Service team.

Once your return arrives at our warehouse, it may take a few days to process. Each item is carefully reviewed to ensure it meets our return conditions.

As soon as your return is approved, we’ll send you a confirmation email. The refund will then be issued to your original payment method and should appear within 2 to 5 business days, depending on your bank.

No, shipping costs are not refunded. In the event of a return, only the amount of the returned items will be refunded, in accordance with our returns policy.

Once your return has been dispatched, you can track its progress using the tracking number on your parcel. We recommend that you check directly on the carrier's website to see if your return has been received by our team.

As soon as your return has been processed, you will receive a confirmation e-mail indicating that your order has been reimbursed. In the event of a return, only the amount of the returned items will be refunded, in accordance with our returns policy.

We apologize for the inconvenience.

If the item you have received is faulty, please contact our customer service department as soon as possible.

You can contact us by e-mail or via WhatsApp, stating your order number and attaching photos of the product concerned. Our team will be delighted to help you and will get back to you as soon as possible to offer you a suitable solution.

We apologize for any inconvenience caused.

If your parcel has arrived damaged, please contact our customer service department as soon as possible.

You can contact us by e-mail or WhatsApp, quoting your order number and enclosing photos of the damaged parcel. Our team will be delighted to help you and will get back to you as soon as possible to offer you a suitable solution.

We apologize for any inconvenience caused.

If your order is missing a part, please contact our customer service department as soon as possible.

You can contact us by e-mail at online@marineserre.com or via WhatsApp here, quoting your order number. Our team will be delighted to help you and will get back to you as soon as possible to offer you a suitable solution.

We apologize for the inconvenience.

If you have received the wrong item, please contact our customer service team as soon as possible.

You can contact us by email at online@marineserre.com or via WhatsApp here, quoting your order number. Our team will be delighted to help you and will get back to you as soon as possible to offer you a suitable solution.

If your parcel is returned to us due to a failed delivery (incorrect address, extended absence, unclaimed parcel, etc.) and you wish to receive a refund, please note that the original shipping costs will be deducted from your refund.

You can create your Marine Serre account by clicking on “Login” in the top right-hand corner of the site or in the mobile menu. Creating your account allows you to have a faster and more personalized experience, to save your favorite pieces as well as your order history.

By registering an account on marineserre.com, you can enjoy:

• Saving your favorite items in a Wishlist
• Faster checkout and saved shipping details
• Easy access to order history and returns management

You can reset your password by clicking on “Login” in the top right-hand corner of the site, or in the mobile menu, then on “Forgotten password”. Enter your e-mail address and you'll receive a reset link in your inbox.

To delete your account and personal data, please contact our customer service department at online@marineserre.com, via WhatsApp , or via our contact form.

If you wish to change your subscription to the Marine Serre newsletter, please contact our customer service department at online@marineserre.com, via WhatsApp, or via our contact form. If you wish to unsubscribe from the newsletter, please click on “Unsubscribe” at the end of any newsletter sent by the company.

At checkout, enter your promotional code in the “Discount code” section, then click “Submit” to apply the discount to your order.

If you wish to offer a gift card, you can find our MS Gift Card by clicking here. You can choose the amount from the options available. Valid for 12 months from purchase on marineserre.com only. The card can be used in several instalments in your shopping cart and can be supplemented by another means of payment.

This product cannot be returned or refunded.

You will find a size guide on every product page to help you make your choice. For unisex pieces, sizing is based on men’s measurements, so we recommend selecting one size down for women.

To find out more about Marine Serre's privacy policy, please visit our dedicated page. You will find all information concerning the collection, use, and protection of your personal data.

To find out how Marine Serre handles your personal information, please visit our legal page. Here you will find details on the collection, use, and protection of your personal data.