Privacy Policy

We use your personal data in the context of our commercial relationship with you, as a customer, to enable us to manage your orders, deliver to you, provide you with technical and commercial support, and keep you informed about our products and services.

We will send you e-mails of interest to you as a customer. These e-mails will, for example, detail new products and promotions. We will do this in compliance with the “RGPD” regulation, on the basis of a legitimate interest. You will always have the option to unsubscribe and at any time.

This privacy policy of MARINE SERRE SARL, explains how we use personal data collected when you use our website www.marineserre.com

During your browsing, we collect and store the information you wish to register in your customer account:

Identity: title, surname, first name, address, delivery address, telephone number, e-mail address, internal processing code enabling customer identification.

Order data: transaction number, purchase details, purchase amounts, invoice payment data (payments, overdue payments, discounts), product returns.

Payment details: credit card number, expiry date of credit card, visual cryptogram (which is immediately deleted).

Data required for loyalty and prospecting campaigns: purchase history.

We also collect browsing information, notably through the use of cookies. Please see our cookie policy at the bottom of the page for more information.

-Data required to manage orders and invoicing: for the duration of the commercial relationship and 10 (ten) years for accounting purposes (art. L123-22 of the French Commercial Code).

-Data required to carry out loyalty campaigns and canvassing: for the entire duration of the commercial relationship and three (3) years from the last purchase.

Data concerning opt-out lists: three (3) years.

We process personal information for legitimate accounting and business purposes, which in part include the following:

- Managing your orders, shipments, deliveries, technical support.

- Modify, customize or improve services, the site browsing experience, or communication (WhatsApp) for the benefit of our customers.

- If you choose to subscribe to our newsletter, it will be sent to you, as well as greeting cards, product information, promotions, news, etc. available on the site.

- Identify and prevent fraud.

- Improve the security of our site, network and information systems.

- Better understand how users interact with the www.marineserrre.com store.

- Determine the effectiveness of promotional campaigns and advertising.

Where necessary, we pass on your information to external companies with whom we have a contract:

- MARINE SERRE SARL's customer service and billing departments are the recipients of all categories of data.

- MARINE SERRE SARL's subcontractors, who are responsible for the delivery of orders, receive the identity, address and telephone number of our customers.

- Bank details are transmitted to banking institutions for payment services.

However, when we use these third-party services, we only disclose the personal information necessary to process the service in question, and the supplier undertakes to protect your data.

MARINE SERRE SARL does not share your information with outside companies for marketing purposes unrelated to our business.

We occasionally like to send you information about our products, new products and current promotions. If you have agreed to receive newsletter e-mails, you may opt out at any time.

To do so, please click on the “unsubscribe” link at the end of the newsletter.

Upon receipt of your request, we will stop including you in our mailing lists.

You may request a copy of the information held about you at any time, if you wish to obtain a copy of all or part of your personal information.

You also have a right to portability and a right to limit the processing of your data.

To exercise your rights, please write to us at the following address:

MARINE SERRE SARL, 134, rue d'Aubervilliers 75019 PARIS (France)

To ensure that your information is correct to date, you can also ask us to correct or delete any information you consider inaccurate.

This can be done by e-mail to the following address: online@marineserre.com

If, after contacting MARINE SERRE, you feel that your “Data Protection” rights have not been respected, you may submit a complaint online to the CNIL.

If you have any questions about our privacy policy or the information we hold about you, please contact us.

- By Email online@marineserre.com

- Or by post: MARINE SERRE SARL, 134, rue d'Aubervilliers 75019 PARIS (France)